Terms of service
OVERVIEW
Welcome to ThinkyPets! Throughout this website, the terms “we”, “us”, and “our” refer to ThinkyPets. ThinkyPets operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). ThinkyPets is powered by Shopify, which enables us to provide these Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use the Services on devices you own or manage.
To use the Services—including browsing our online store or purchasing any products—you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete. You are solely responsible for maintaining the security of your account credentials and for all account activity.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products in our online store. However, please note that colours or product appearance may differ slightly from how they appear on your screen due to your device settings and configuration.
We do not warrant that the quality of any products, services, or information purchased by you will meet your individual expectations, or be identical to the rendered images in our online store. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. ThinkyPets reserves the right to accept or decline your order for any reason at our discretion. Your order is not accepted until we confirm acceptance and process your payment. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed. Unless otherwise stated, posted prices do not include taxes, shipping, handling, or customs charges.
You agree to provide current, complete, and accurate purchase and account information. You represent and warrant that you are authorised to use your chosen payment method and that you will pay all charges incurred at the posted prices, including applicable taxes and shipping fees.
SECTION 5 - SHIPPING AND DELIVERY
While we strive for efficiency, we are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, images, graphics, and video, are owned by ThinkyPets, our affiliates, or our licensors and are protected by copyright and intellectual property laws. These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, or modify any material from the Services without our prior written consent.
ThinkyPets’s names, logos, product and service names, designs, and slogans are trademarks of ThinkyPets or its affiliates or licensors. You must not use such trademarks without the prior written permission of ThinkyPets. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools which we neither monitor nor have any control over. You acknowledge and agree that we provide access to such tools ”as is” and ”as available” without any warranties or endorsements. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
SECTION 8 - THIRD-PARTY LINKS/TOOLS
The Services may contain hyperlinks to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of these third-party materials. Any harm or damages related to the purchase or use of goods or services from third-party websites are not the responsibility of ThinkyPets.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
ThinkyPets is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with ThinkyPets. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and ThinkyPets, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with ThinkyPets.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. Because the Services are hosted by Shopify, Shopify also collects and processes personal information about your use of the Services to improve the platform. Information you submit will be shared with Shopify and relevant third parties (such as payment processors) in order to provide the Services to you.
